This article explains how to search for document processing instances and apply filters to refine results.
You can use the Search and Filter panel located at the top of the Document Processing page to quickly find relevant instances based on specific parameters.
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The Search bar allows you to find instances using the following parameters:
- Ticket or EMD number — in any format
- PNR number associated with the document
- Airline code — 2-letter IATA code
- IATA number
You can enter multiple values for each parameter by separating them with spaces.
To apply additional criteria, use the Filter panel (funnel icon). It can be used:
- together with the search bar
- or as a standalone filtering tool
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When opened, the filter modal provides the following options:
- Document type — Ticket or EMD
- Processing status — Active or Completed
- IATA number
- GDS — e.g., Amadeus, Sabre, Apollo, NDC
- Scheme name — limited to: Ticket Processing, EMD Processing
- Tags — Document tags, Instance tags
- Coupon status — Select a status from the list, сhoose whether it applies to: at least one coupon, all coupons
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- Errors — Filter instances with errors, requires selecting a time period
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When filtering by errors:
- Results include all error types: warnings, critical errors
- Enable Critical errors only to display only instances where processing was interrupted due to an error
A time period must be specified when using error filters.
After running a search applied parameters are displayed in the top bar.
Filters remain active:
- even after page refresh
- even after closing and reopening the page
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You can reset filters in two ways:
- Remove individual parameters using the “×” in the search bar
- Click Reset in the filter panel to clear all settings
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The following actions are available on the page:
- Refresh — update the data displayed
- Export to file — download all or filtered results
- Ingest — manually trigger document processing based on a selected scheme (see Ingest documents and additional actions for details)
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- Combine search and filters for faster results: Use the search bar to narrow down the dataset (e.g., by PNR or ticket number), then apply filters for precise targeting (e.g., status, scheme, or errors).
- Use multiple values to speed up investigations: You can combine multiple ticket numbers, PNRs, and airline codes in a single search query (separate values with spaces).
- Always define a period when working with errors: Setting a time range significantly improves performance and ensures more relevant results when filtering by errors.
- Use “Critical errors only” for operational issues: This option helps quickly identify cases where processing was interrupted and requires manual attention.
- Leverage tags for recurring workflows: If your team uses tags consistently, filtering by tags can be one of the fastest ways to segment and monitor specific cases.
- Clear filters before starting a new search: Since filters persist after page reload, always reset them to avoid working with outdated criteria.