Learn how to navigate the instance table and use its key features efficiently.
Tickets and EMDs are processed in Trava as a separate type of object, different from PNRs. They are handled by dedicated processing schemes designed specifically for document operations: Ticket processing and EMD processing.
All document-related processing results are displayed on the Document Processing page.
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Each time a document is processed by a scheme, the system records it as an instance in the table.
- If the same document is processed again by the same scheme, the system updates the existing instance instead of creating a new one.
- If the document is processed by multiple schemes, it appears as separate instances, one per scheme.
Documents table overview
Instances are displayed in reverse chronological order. By default, the table is sorted by the Started column, so the most recently processed documents appear at the top.
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The checkbox at the beginning of each row allows you to select one or multiple instances for additional actions.
Once selected, additional operations become available.
See also: Ingest documents and additional actions.
EMD | | Status | Shows the current status of the document. Possible values: - Open
Refunded
Flown
Void
Exchanged If the status is displayed as ****, the system cannot retrieve the document data from the GDS. For example, because the ticket is too old and no longer available in the airline database. | | Issued | The date when the ticket or EMD was issued | | PNR | The booking reference associated with the document | | GDS | The system in which the PNR exists: - 1А – Amadeus
1S – Sabre
1G – Galileo
1P – Worldspan
1V – Appolo
1C – Accelya | | IATA | The IATA number of the agency that issued the document | | Started | The date and time when the scheme started processing the document.Hover over the value to see how much time passed between ticket issuance and processing start. | | Last attempt | The date and time of the most recent processing attempt | | Next attempt | The scheduled time for the next processing attempt. Possible values:- Completed – No further processing is scheduled
Paused – Processing will resume at the configured time
Processing – The scheme is currently running
Disabled – Processing stopped because the scheme was deactivated | | Carrier | The airline that issued the document. This value is clickable and allows you to open the carrier settings. |
| Field | Description |
|---|---|
| Status | Shows the current status of the document.Possible values:• Open• Refunded• Flown• Void• ExchangedIf the status is displayed as ****, the system cannot retrieve the document data from the GDS (e.g., the ticket is too old and no longer available in the airline database). |
| Issued | The date when the ticket or EMD was issued. |
| PNR | The booking reference associated with the document. |
| GDS | The system in which the PNR exists:• 1A – Amadeus• 1S – Sabre• 1G – Galileo• 1P – Worldspan• 1V – Apollo• 1C – Accelya |
| IATA | The IATA number of the agency that issued the document. |
| Started | The date and time when the scheme started processing the document.Hover over the value to see how much time passed between ticket issuance and processing start. |
| Last attempt | The date and time of the most recent processing attempt. |
| Next attempt | The scheduled time for the next processing attempt.Possible values:• Completed – No further processing is scheduled• Paused – Processing will resume at the configured time• Processing – The scheme is currently running• Disabled – Processing stopped because the scheme was deactivated |
| Carrier | The airline that issued the document.This value is clickable and allows you to open the carrier settings. |
Icons displayed at the end of each row provide quick access to additional information about the instance.
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Click an icon to open its details.
Shows the emails sent during processing.
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You can view:
- the sending date
- the recipient
- the email subject
Click the subject to open the full email and review its contents.
Displays tags assigned to the document or instance.
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Hover over the icon to see the list of assigned tags.
Click the icon to open a modal window where you can manually add or remove tags. The available tags must be configured beforehand in:
System Settings → Tags → Document tags
Tags added manually from this modal window are not recorded in the processing history but are visible when hovering over the icon.
Hover over the icon to see the reason for the warning or error generated during processing.
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Opens the processing history for the selected instance.
If the icon is not displayed, the history is unavailable because the system stores it only for a limited period.
Clicking the icon opens a modal window with detailed information about the processing steps.
Click the Scheme icon in the column header to display the names of all schemes used for the instances currently shown in the table.
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Click the Scheme icon inside a row to open the specific version of the scheme that was used during the most recent processing run.